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Holiday hours

Council offices will be closed from noon on Tuesday, December 24, 2024, until 9am on Wednesday, January 8, 2025. If you need to get in touch with us, you can still access some services online or call us on 0800 924 723. Click here for more information.

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Water remissions

Shared meter water remissions

You can apply for a water remission if you are on a shared residential water meter.

This remission was put in place to assist residential property owners who are financially disadvantaged by split bills. A ratepayer will be eligible for a remission where the invoiced daily usage for the rating unit is higher than the Threshold Daily Usage of 0.488 cubic metres and less than 0.877 cubic metres.

For further information on the water remission for complex properties, view the Water Remission Policy.

Apply for a shared water remission

To apply for a shared water remission, complete the application form below. Make sure you have your water account details and latest invoice handy.

Please keep in mind that if your daily usage is very high (above 877 litres per day), we will require you to investigate whether there is a leak on the property. We'll provide you with more information about this if your application is approved.

Apply for a water leak remission

It's the property owner's responsibility to repair leaks on their property and pay for the cost of repair.

If you identify a leak and repair it in a timely manner, you can apply for a water leak remission. If your application is approved, we'll use your usage history to estimate what your “normal” average usage is, and apply a remission for any charges above the 'normal' usage.

To apply for a water leak remission, complete the application form below. Make sure you have your water account details and evidence of repair handy.

Frequently asked questions

You can apply at the front counter, online, or over the phone. Whatever suits you!

Any occupant using a residential, shared water meter can apply for a remission. You don’t have to be the property owner.

Anytime! You don’t have to wait for your first invoice.

No. A remission will automatically be calculated and applied as applicable until the property ownership changes or a separate meter is installed.

If your daily usage is under 488 litres per day, you will not receive a remission for the period as you are already under the cap. If your daily usage is above 877 litres per day, you will only receive a remission if you have proven that there is no water leak on your property.

You will need to let us know what measures you’ve taken to ensure there’s no water leak and provide us with evidence of that. This could be for example, a statement from a plumber or member of Council’s water services team.

If your usage is over 877 litres per day and you find a leak on the property, your shared water remission will not be applied to your bill. You need to get your leak repaired in a timely manner then apply for a leak remission.

As part of our final water reading process, Council will remove the shared water remission. The new occupant can make a new application if they choose to do so.

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