Water remissions
How do I apply for a shared water remission?
You can apply at the front counter, online, or over the phone. Whatever suits you!
Who can apply for a shared water remission?
Any occupant using a residential, shared water meter can apply for a remission. You don’t have to be the property owner.
When can I apply for a shared water meter remission?
Anytime! You don’t have to wait for your first invoice.
Do I need to reapply for a water remission after every bill?
No. A remission will automatically be calculated and applied as applicable until the property ownership changes or a separate meter is installed.
My application was approved but there’s no remission shown on my latest water bill. Why is that?
If your daily usage is under 488 litres per day, you will not receive a remission for the period as you are already under the cap. If your daily usage is above 877 litres per day, you will only receive a remission if you have proven that there is no water leak on your property.
If my water usage is high, how do I prove that there’s no water leak on my property?
You will need to let us know what measures you’ve taken to ensure there’s no water leak and provide us with evidence of that. This could be for example, a statement from a plumber or member of Council’s water services team.
What if my water usage is high and I find out there’s a water leak on my property?
If your usage is over 877 litres per day and you find a leak on the property, your shared water remission will not be applied to your bill. You need to get your leak repaired in a timely manner then apply for a leak remission.
What happens when I move out?
As part of our final water reading process, Council will remove the shared water remission. The new occupant can make a new application if they choose to do so.
