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Holiday hours

Council offices will be closed from noon on Tuesday, December 24, 2024, until 9am on Wednesday, January 8, 2025. If you need to get in touch with us, you can still access some services online or call us on 0800 924 723. Click here for more information.

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Pay water rates

Step 1: Invoice

You will receive your water rates invoice by email or mail four weeks before the payment due date.

If you wish to receive your water invoices by email, you can:

Step 2: Pay your water rates

You can pay your water invoice online, set up a direct debit online or pay in person at one of our Council offices.

When paying your invoice, have your Property ID number and account number handy. The numbers will be on your invoice.

Online payments terms and conditions

Please ensure you have read and understood the online payments terms and conditions before proceeding.

Windcave is compliant with PCI DSS (Payment Card Industry Data Security Standards) and evidence of compliance is available on their website. Please check your personal bank’s policy to determine their level of support for the use of third party providers.

I acknowledge that I have read, understood,​ and accept the Terms ​and Conditions of the Waipa Online Payments Facility.​​​​

Continue to Waipa Online Payments

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